Last Revised: October 17, 2017
It applies to all Personal Information (defined below) that is collected by Genuine Global
posted. It also applies to Personal Information that Genuine Global collects through offline
methods, such as when a Distributor submits a Distributorship Application to us, or when a
customer calls our service center. Unless otherwise indicated, this Policy does not apply to a
Distributor’s collection or use of information obtained by the Distributor directly from a
how such information may be used, with whom such information may be shared, your choices
regarding the collection, use and sharing of such information, your ability to access and correct
such information and the security procedures we use to protect this information.
1. What kind of information does Genuine Global collect?
Personal Information You Provide Us Directly
At different occasions, you may provide Genuine Global directly with certain types of “Personal
Information” (e.g., your first and last name, mailing address, city, state, zip code, telephone
number, email address, credit card, and banking information). For example, you may provide us
such information when using the Sites or when becoming an Genuine Global Independent
Distributor (“Genuine Global Distributor” or “Distributor”) or an Genuine Global Preferred
Member (“Preferred Member”). If you do not provide us with the requested information, in some
cases we will not be able to provide you the service you have requested.
If you disclose to us any Personal Information of another individual, you are required to have
secured the consent of that individual for disclosing such information to us.
Information About Your Device and Your Use of the Sites
We may also gather certain information automatically, such as Internet protocol (IP) addresses,
browser type, Internet service provider (ISP), referring/exit pages, operating system, date/time
stamps, and/or clickstream data to analyze trends in the aggregate, administer the Sites and
improve the function and content of the Sites. We use standard internet technologies, such as
cookies and web beacons, to collect this information, as explained below in the section on
We may also collect location information, such as your mobile device’s GPS signal or
information about nearby WiFi access points and cell towers that may be transmitted to us when
you use certain Sites. We will only collect this information with your affirmative express
consent. You may opt out of the collection of this location information from your mobile device
by adjusting the settings on your device.
Information from third party sources
We may receive additional information about you from public and commercially-available
sources and other third parties. In some circumstances, Distributors may also share information
about their customers with Genuine Global. We may combine all of the information we receive
2. How does Genuine Global use my Information?
We use the information that is collected about you for a variety of purposes, including: providing
you with the products, services and support you request; processing your transactions and
shipping your orders; communicating with you about your account or transactions, changes to
our policies and other administrative matters, or your questions and comments; to better
understand your interests in order to provide you with promotional information, relevant content,
surveys, questionnaires, and other materials, consistent with applicable law and choices and
controls you may have; improving our products, services and operations; and ensuring
compliance with our company policies and rules and the law, or as we believe is necessary to
protect, enforce or defend the legal rights, privacy, safety or property of ourselves and others.
We also use this information to validate sales made by Genuine Global Distributors and for
Genuine Global’s compliance purposes. Genuine Global or its authorized third parties may
contact you directly for these purposes.
Information about Preferred Members may also be used to support, calculate and track your
product discount and to provide you with information on special promotions. Information about
Genuine Global Distributors may also be used to support, calculate and track discounts, earnings
and bonuses, to issue payment to you and report income to taxing authorities, to provide training,
to maintain the proper functioning of the Sales & Marketing Plan, and to ensure compliance with
applicable law and company policies, plans and agreements, including the Distributorship
Application and Agreement.
3. With Whom does Genuine Global Share my Information?
Affiliates and Partners
We may share your information with our affiliates (companies that control, are controlled by, or
are under common control with, Genuine Global) as well as select partners. These entities may
use your information to make predictions about your interests and may provide you with special
offers, promotions, advertisements, and other materials.
Vendors & Service Providers
We may share your information with vendors that perform functions on our behalf. Examples of
such functions include fulfilling orders, delivering packages, email administrative functions,
processing credit card payments, and providing customer service.
Genuine Global Independent Distributors
If you are an Genuine Global Distributor or Preferred Member, we may share your information
with other Genuine Global Distributors, including as part of a Lineage Report which contains
information on other Distributors and Preferred Members in an Genuine Global Distributor’s
downline. (The downline organization consists of all Distributors and Preferred Members that
were personally sponsored by a particular Distributor, and in turn, all other persons sponsored by
the subsequent Distributors.) To the extent the Lineage Report contains data from residents
outside of the United States, including residents of the European Union, we have taken
appropriate measures to protect the data in accordance with applicable law. Lineage Reports are
provided to Distributors in strict confidence and for the sole purpose of supporting the
Distributors in further developing their Genuine Global businesses.
If you are a customer, we may share your information with Distributors to provide you with
products and services you have requested. For example, if you use some of our Sites, such as
genuinecommerce.com and our Weight Loss Challenge Site (genuinecommerce.com), your
information may be shared with one or more Distributors, such as a Distributor who serves as a
Coach for a Weight Loss Challenge. Similarly, if you participate in a Nutrition Club, we may
share your information with any of the Distributors operating the Nutrition Club. Genuine Global
Distributors who receive your information are bound by the terms of their Distributorship
Agreement and the privacy and data protection covenants contained therein. Some of these
Distributors may be based in countries that do not offer the same or a similar level of privacy
protection as is available in your own country. However, Genuine Global will take reasonable
measures to ensure that the information is kept in confidence.
Legal & Compliance Disclosures
We may also disclose your Personal Information:
as required by law, such as to comply with a subpoena, legal proceedings, or similar legal
process, including disclosure to authorized third party auditors; or
when we believe in good faith that disclosure is necessary to protect our rights, protect
your safety or the safety of others, investigate or prevent fraud, or respond to a
government request, whether or not legally required.
We may share your Personal Information if Genuine Global is involved in a merger, acquisition,
or sale of or transfer of assets, or in the unlikely event of bankruptcy.
Other Parties in Aggregated Form
We may share your information with third parties in aggregated or de-identified form.
Other Parties with Your Consent
you with other third parties in other ways when you consent to such sharing.
4. How will Genuine Global Communicate with me?
If you are an Genuine Global Distributor, a Preferred Member or a customer of an Genuine
Global Distributor, Genuine Global may communicate with you via email, postal mail, telephone
or other means on a regular basis to provide requested products and services and/or in regards to
issues relating to your Genuine Global business (if you are a Distributor).
Additionally, if you subscribe to our newsletter(s), you may receive periodic information on
Genuine Global’s business, products, services, special deals, and the Genuine Global Family
Foundation. Genuine Global Distributors and Preferred Members may manage their electronic
newsletter communications within the subscription center of their My Genuine Global account.
In addition, anyone may stop receiving these kinds of communications by following the
instructions provided in the communication.
5. Is my Personal Information Secure?
We take reasonable steps to ensure that the Personal Information we collect about you remains
accurate, timely and secure. Unfortunately, no data transmission over the Internet can be
guaranteed to be 100% secure and while we strive to protect your personal information, we
cannot guarantee or warrant its complete security.
6. How can I Access or Correct my Personal Information?
If you would like to change or verify Personal Information that you have submitted through our
Sites, you may go online to one of the Sites and update your own information in some instances.
Genuine Global Distributors and Preferred Members may access and update certain Personal
Information via their MyGenuine Global account. If you are not able to update your information
online, please contact us so that we may update your information. Our contact information is set
forth below. We will use commercially reasonable efforts to accommodate all such requests. In
instances where a customer purchases products offline, directly from an Genuine Global
Distributor, we may not have access to the customer’s Personal Information and you may need to
contact your Distributor directly.
7. International Transfers.
The Sites are headquartered in the United States. Please be aware that information you provide to
us or that we obtain as a result of your use of the Sites may be collected in your country and
subsequently transferred to another country in accordance with applicable law. Using the Sites
demonstrates your consent to the processing of information as described in this Policy.
8. Children’s Information.
The Sites are general audience web sites that are not directed to children younger than 13. We do
not knowingly collect, use or disseminate any Personal Information from children under the age
of 13, unless permitted by law. If you believe we may have collected information from your
child on the Sites, please contact us at privacy@Genuine Global.com and we will make
reasonable efforts to delete it from our records, when required by law.
9. Cookies and Tracking.
Genuine Global, as well as certain third parties that provide content and other functionality on
including to analyze trends, administer the website, track users’ movements around the website
and to gather demographic information about our user base as a whole.
Cookies are small pieces of information that are stored on computer hard drives. A cookie
enables the entity that put the cookie on your device to recognize it across different websites,
when you return to the Sites in order to provide you with a better user experience. We may allow
cookies. Web browsers often allow you to configure the browser to accept all cookies, reject all
cookies, or notify you when a cookie is sent. If you elect to reject cookies, please note that you
may not be able to take full advantage of the features and functions of the Sites. To learn more
about cookies and how to manage them, please click here
Web beacons and similar technologies are small bits of code, which are embedded in web pages,
advertisements, and e-mail, that communicate with third parties. We use web beacons, for
example, to count the number of users who have visited a particular web page, to deliver or
communicate with cookies, and to understand usage patterns. We also may include web beacons
in e-mails to understand whether messages have been opened, acted on, or forwarded.
There are other local storage and internet technologies, such as Local Shared Objects (also
referred to as “Flash cookies”) and HTML5 local storage that operate similarly to the cookies
discussed above. Please note that these technologies are distinct from cookies, and you may not
be able to control them using standard browser tools and settings. For information about
managing Flash cookies, please
10. Do Not Track
Web browsers may allow you send “Do Not Track” requests. We do not currently take actions to
respond to Do Not Track signals because there is no current industry standard concerning what,
if anything, websites should do when they receive such signals. We continue to review new
technologies and may adopt a standard if and when one is created.
11. Online Advertising.
We may display advertising on our website for our products and services. Cookies or other
similar technologies may be used to provide you with advertising based upon your browsing
activities and interests. A number of companies engaging in online advertising participate in
industry-developed programs designed to provide consumers with choices about whether to
receive targeted advertising. Please visit the websites operated by the Network Advertising
Initiative the Digital Advertising Alliance learn more. Further information in local languages
may be available at If you are located in the European Union, more information is available.
Please note that even if you use an industry-based opt-out for interest-based advertising, you will
continue to receive generic advertisements.
12. Online Forums.
The Sites may offer publicly-accessible community forums. You should be aware that any
information you provide in these areas is public and may be read, collected, and used by others
who access them. To request removal of your Personal Information from these forums, email us
at email@example.com. In some cases, we may not be able to remove your
13. Third-Party Links.
The Sites may contain links to websites operated and maintained by third parties over which we
have no control. Any information you provide to third party websites will be governed under the
disclosing any information to the operators of third party websites. We have no responsibility or
liability for the content, actions or policies of third party websites. The inclusion of links to third
party websites on our Sites in no way constitutes an endorsement of such websites' content,
actions or policies.
14. Third-Party Functionality.
Some of the functionality on the Sites may be provided by third parties that are not affiliated
with Genuine Global. These entities may collect or receive certain information about your use of
Global is not responsible for the privacy practices of these entities.
15. California Privacy Rights.
Residents of the State of California, under the California Civil Code, have the right to request
from companies conducting business in California a list of all third parties, if any, to which the
company has disclosed Personal Information during the preceding year for direct marketing
purposes (e.g., requests made in 2016 will receive information about 2015 sharing activities). We
comply with this law by offering California residents the ability to tell us not to share your
Personal Information with third parties for their direct marketing purposes. To make such a
request, please email us at firstname.lastname@example.org.. You must include the name of this
Site and “California Resident” as the subject line, and your full name, e-mail address, and postal
address in your message. Please note that any request under this Paragraph will be limited to
Genuine Global's use and disclosure of your Personal Information. You will need to make the
same request of your Genuine Global Independent Distributor if you would like to obtain
information about any disclosure that he or she has made of your personal information.
16. Modifications to this Policy.
will be effective immediately upon notice, which may be provided to you by posting the latest
version on the Sites. Your subsequent use of the Sites will be deemed acceptance of such
agree to all such changes.
17. What if I have Questions?
Genuine Global takes privacy concerns seriously. If you have questions or comments or, you
may contact us at: 800 West Olympic Blvd., Suite 406, Los Angeles, CA 90015 (Attn: Privacy